You have a role as the knowledge manager of a major hospital. You recently amended some of the templates used by your organisation.

You have decided to create explanatory notes which will be used by employees involved in document production.

Create two versions of the explanatory notes. The first version (1 to 2 pages) must be suitable for use by new employees who are unfamiliar with the organisation’s processes and have never used standard templates or macros. The second version (1/2 to 1 page) must be suitable for use by experienced staff members who regularly use templates and macros. (Make up any details about the fictional hospital and document production methods which are necessary to complete this task.)

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