Summarize the steps to having a successful crucial conversation as presented in the Crucial Conversations video (separate key components into different paragraphs).

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Assignment is a minimum of three pages in length (not including title page, references, etc.).

Link (copy and paste into your browser): https://youtu.be/EFaXx3pgaxM

1. Summarize the steps to having a successful crucial conversation as presented in the Crucial Conversations video (separate key components into different paragraphs).

2. Relate a minimum of two of the steps to having a crucial conversation in the video to a minimum of two concepts described in the Williams text, MGMT.  Concepts from the Williams text, MGMT, must be cited using APA formatted in-text citations.

3. Which 1-2 steps, if applied, would enhance your current or future managerial skills?  How?

4. Which 1 habit can you apply immediately?  What results would you expect?

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