Bank of the Desert (B)
- The consultants suggested changes, including the use of “market opportunity potentials” – what are these, and why might they be better than budget targets?
- Explain the customer retention opportunity metric – how why do you think it is a good metric? Do you have any criticisms of this metric?
- Overall, having considered the consultants’ presentation, what aspects of the recommendations would you accept and/or reject? Please explain with examples.
- Attachment 1
- Attachment 2
- Attachment 3
- Attachment 4